Chromatography Detectors

In the high-stakes environment of laboratory operations, unexpected downtime is not just an inconvenience—it can be a costly barrier to innovation and customer support. With 82% of organizations experiencing at least one unplanned outage involving critical assets over the past three years, the financial implications are stark, averaging lost production costs of $260,000 per hour. To combat these disruptions, Waters introduces FlexCHOICE: mySystem Coverage, a robust solution designed to minimize downtime, optimize lab productivity, and control costs effectively.

FlexCHOICE: mySystem Coverage offers three tailored coverage options to meet the diverse needs of different laboratories. Each plan is crafted to ensure that labs maintain system peak performance, meet stringent compliance requirements, and manage financial expenditures more predictably.

FlexCHOICE Performance Maintenance provides superior maintenance care to keep your systems operating at consistently peak performance. This plan includes Waters Labor Parts and Travel Coverage for one scheduled Performance Maintenance (PM) per year, ensuring that your equipment is always running efficiently. This annual coverage can be purchased post-warranty period, offering flexibility and continued assurance of system reliability. Additional privileges under this plan include priority Waters Remote Support, access to the Waters Knowledge Base, and firmware updates at the time of PM.

FlexCHOICE Service and Support focuses on minimizing the unpredictability of service repair costs. This coverage ensures all major repairs are handled without additional expense, providing financial control and reducing operational downtime. This option offers coverage for 2-5 years if purchased alongside new instruments or 1-4 years if acquired post-warranty, providing longer-term security. Subscribers also benefit from priority Waters Remote Support and comprehensive access to the Waters Knowledge Base.

FlexCHOICE Service and Support with Performance Maintenance combines comprehensive repair services with annual maintenance checks to guarantee both peak performance and optimal productivity. This comprehensive plan covers all major and minor repairs plus one PM annually, tailored for labs requiring the highest level of operational readiness and support. Coverage duration varies similar to other plans, and includes all privileges of both basic and intermediate plans such as firmware updates during PM.

To further enhance laboratory operations, Waters' FlexCHOICE: mySystem Coverage allows labs to customize their contract to align precisely with specific needs and budget priorities. The simplified FlexCHOICE ordering process facilitates easy understanding of coverage options, streamlining quotations, contracts, and invoices, thereby simplifying administrative tasks and enhancing operational efficiency.

With Waters' FlexCHOICE: mySystem Coverage, laboratories can confidently address the challenges of unexpected downtime and compliance demands, ensuring uninterrupted productivity. This service not only safeguards against lost productivity but also enables labs to control costs and focus more on their core mission—advancing scientific discovery and innovation.