Compliance, Maintenance, and Repair Services for Agilent HPLC, UHPLC, and GC Systems

Services that work as hard as you do

Optimized performance without the added costs.

• Consolidate compliance and repair services for both your Waters and Agilent systems with a single service provider
• Benefit from the fixed cost of ownership for your business critical instruments
• Eliminate the administrative costs of processing future multiple purchase orders

Save with a convenient, single service provider

Waters offers you a single, convenient point of contact for the maintenance, repair, and qualification of both your Waters and Agilent systems. This eliminates the need for multiple services visits and reduces service administration costs to save you money.

Ensure Full Regulatory Compliance

Leverage the power of your Empower Software for cost-effective, full regulatory compliance of your Agilent LC and GC systems. Add Waters Compliance Services to your support plan to achieve and maintain the regulatory compliance of your instruments and software.

Increase Support Quality with the Waters Team

Waters Certified Field Service Specialists are the most knowledgeable, trained, and experienced service technicians in the industry. They are supported by dedicated teams of in-house experts and senior application scientists who help them address any system challenge.

Benefits of choosing Waters compliance services:²

• Access to Waters Certified Field Service Specialists
• Remote technical support:
  • Unlimited, on-demand hardware service visits restore your systems to operating condition and minimize downtime. Coverage includes travel, labor, and parts
  • No phone calls needed. When you need service just use iRequest, Waters online service request tool, and instantly receive trackable e-confirmation of your request
• Hardware and software telephone support – Technical support for both hardware and Empower Software
• Annual on-site maintenance – A scheduled maintenance visit is included to keep your systems operating at peak performance.

¹Contact Waters for additional information.
²Coverage varies depending on the options selected.