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Waters Experience Design Center

Technical Service / Support

iRequest requires an instrument serial number or
support plan ID.

With iRequest, Waters online service request system, you can:

  • Submit service requests quickly and easily 24/7*
  • Provide detailed information about your issue either during or after submission
  • Instantly receive e-mail notifications when your request is created
  • Keep track of all correspondence regarding your requests
  • Improve your communication with Waters Service, Support, and Training teams

Once your iRequest is submitted, our phone, service, or training team will contact you to quickly address your needs. For emergency support requests, please contact your local service representative. 

* In areas managed by authorized distributors, iRequest may not be available. Please contact your local distributor for more information.

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