Empower Instrument Control and Drivers

In addition to supporting Waters innovative LC portfolio, we also partner with a variety of instrument vendors to provide you with the versatility you need for your business. To that end, Waters partners collaboratively with a variety of chromatographic instrument vendors to provide a robust approach for multi-vendor instrument control in Empower in order to provide a wide array of choices to enable business flexibility and productivity.

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Partner drivers for Empower are developed utilizing a Waters-created standard approach called Open Interface Portal (OIP). Waters provides our partners with the knowledge and information required to develop drivers for Empower, including guidance and support for the OIP approach. IEEE-controlled instrument support is no longer offered in Empower, click here to learn more.

The following vendors have a partnership with Waters and through this relationship, the vendors develop Empower instrument drivers:

  • Bruker (GC drivers)
  • CTC (PAL Autosampler drivers) 
  •  Metrohm (IC drivers) 
  • Hitachi (LC drivers) 
  • DANI Instruments
    (GC and headspace drivers)
  • Perkin Elmer
    (GC and headspace drivers) 
  • ProteinSimple (iCE drivers) 
  • Shimadzu (LC and GC drivers)
  • ThermoScientific | Dionex
    (LC, GC, IC drivers) 
  • *Agilent (LC and GC drivers)

Instrument partners are responsible for driver development, timing, and functionality that is implemented.

Waters supports Empower, the partner supports their instrument hardware, and Waters and the partner work together to provide you driver support. The vendor designated as the primary point of first contact varies. Please see the following matrix for more information on the latest Empower drivers, where to obtain them, and who to contact for support.

Third-party instrument drivers matrix

*Empower instrument drivers for Agilent chromatographic systems use a separate approach called Instrument Control Framework (ICF). With this approach, Waters develops an Instrument Control Framework Support Layer (ICF SL) that acts as a connector between Empower and the Agilent product, while Agilent develops both the instrument drivers and the supporting architecture. Agilent supports their instrument hardware.

Waters provides support for Agilent instrument drivers on Empower. Waters works closely with Agilent on support issues when necessary to provide you the most efficient and effective customer service.

We realize that it is not always straightforward to determine if a question or concern is related to the instrument driver or Empower. Waters is always happy to accept your support call where more diagnosis is needed. In situations where it is not clear, Waters will work collaboratively with partners to troubleshoot, diagnose, and bring the issue to resolution.

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