Empower 3 Software Upgrade Request


Upgrade from Empower 3 FR1 and Higher

If your Empower 3 Software is under a Waters Software Maintenance Contract, you are entitled to an Empower 3 Software  upgrade at no additional cost.*

Review the Installation/Configuration and Upgrade Guide for list of supported instruments, computer hardware, and operating system requirements.

Please complete an Empower Upgrade Request Form for each standalone or network product that is covered under your Waters Software Maintenance Contract.

IMPORTANT NOTE:
Empower Software deployments including Hitachi LC, Shimadzu LC and Shimadzu GC Systems
Waters has implemented comprehensive license control capabilities for Hitachi LC, Shimadzu LC and Shimadzu GC systems. These license controls will ensure that all Hitachi LC, Shimadzu LC and Shimadzu GC systems are properly licensed before the system is available for control within the Empower Software.  View more information.

Don't miss any future software updates with Waters' Software Support and Maintenance Plan
To ensure easy access to future releases, Waters strongly recommends the purchase of a Software Support and Maintenance plan. Software Support and Maintenance Plans are a cost-effective protection plan for your software product while maximizing the value of your investment with FREE software upgrades.

For more information about purchasing a Software Support and Maintenance Plan, please contact your local Waters representative.

* Please Note: Any costs associated with re-qualification, validation, operating system upgrades and database backup drives will NOT be covered by Waters as part of your Software Maintenance and Support Plan. Also, Empower Enterprise software upgrades are not customer installable. On-site installation services for Empower upgrades are available for an additional fee, and can be scheduled at a mutually agreeable time.

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