Instrument Services

Providing Optimum Productivity in Your Laboratory

Waters offers an extensive portfolio of instrument services and support that provide quality, knowledge, and reliability for optimum productivity in your laboratory.

Our offerings help maintain peak performance, minimize down time, address scientific application challenges and support stringent compliance requirements. As your services and support provider, we are committed to the success of your laboratory and business.

Our quality support services ensure your success wherever your laboratory is located in the world.

Analytical Services As you transition into new technologies, instrument methods and data must also transfer and be validated to remain compliant. Waters is here as a partner to assist with method transfers and data migration.
FlexCHOICE Instrument Service Coverage Waters offers a range of service coverages that meet your needs and protect your investment. Only Waters can provide the quality of support that ensures that your Waters system will operate with optimum productivity and meet compliance requirements.
Instrument Upgrades Waters provides you with a range of LC and MS instrument upgrades that give you access to the latest technologies. Upgrades improve your instrument’s control and data acquisition functions, increase its productivity, and extend its lifetime.
Qualification/Compliance Services High quality compliance tools and services that provide a comprehensive approach you can deploy globally, ensuring the integrity, accuracy, and authenticity of your laboratory results for your UPLC, UHPLC, HPLC, GC, GC-MS, and LC-MS Systems.
Compliance, Maintenance, and Repair Services for Agilent HPLC, UHPLC, and GC Systems Waters offers a complete suite of compliance, maintenance, and repair services for Agilent HPLC, UHPLC, and GC systems controlled by Empower Software.
Spare Parts Identify and order parts using an interactive graphical navigator. Drill-down to exploded views that clearly illustrate components of interest. Access alternate views, video clips, and troubleshooting.

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Ace Award Winner Since 2001 ACE Award Winner Since 2001

Waters earned the 2020 Achievement in Customer Excellence (ACE) Award in recognition of outstanding customer satisfaction, scoring at least 97 percent in every key satisfaction measurement.
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