Services & Support

Delivering World Renowned Services and Support

Waters Service and Support offerings are tailored to optimize your laboratory productivity while addressing your budget realities. Our offerings help maintain system peak performance, minimize down time, address scientific application challenges and support stringent compliance requirements.  As your services and support provider, we are committed to the success of your laboratory and business.

Waters quality support and consultative services optimize your work processes wherever your laboratory is located in the world.  In fact, based on results from a worldwide customer satisfaction survey conducted by Confirmit, the leading global software provider for Customer Experience, Employee Engagement, and Market Research, Waters has consecutively earned the CustomerSAT ACE Award since 2001. This award certifies, acknowledges, and celebrates outstanding achievement in customer satisfaction, demonstrating rigorous application of customer feedback processes and outstanding performance as measured by those processes.  

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Customer Success Waters Global Services focuses on optimizing Waters products with superior service, support, upgrades, training, and Waters Quality Parts.
Instrument Services Waters offers an extensive portfolio of instrument services, qualification, and support that provide quality, knowledge and reliability for optimum productivity in your laboratory.
Software Services Help maintain system peak performance, minimize down time, address scientific application challenges and support stringent compliance requirements.
Informatics Professional Services A comprehensive suite of consultative services to help accelerate product adoption, improve laboratory effectiveness, and manage resources. Professional Services provides guidance, consultation, implementation and training.
Technical Service / Support Submit an online request for onsite or phone support, or onsite training.
Graphical Parts Locator Identify and order parts using an interactive graphical navigator. Access maintenance procedures and reference documents.

A unique service provided from the moment you place your order through to installation and training.
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Ace Award Winner Since 2001 ACE Award Winner Since 2001

Waters earned the 2020 Achievement in Customer Excellence (ACE) Award in recognition of outstanding customer satisfaction, scoring at least 97 percent in every key satisfaction measurement.
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Welcome Back

As you get back into your lab, there are so many things to consider. This resource page can help.
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Chromatography Columns and Supplies Catalog...
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