FlexCHOICE Instrument Service Coverage


Legacy Instrument Service Plans

Qualification/Compliance Services

Remote Services

Time & Material

Relocation Services

Compliance, Maintenance, and Repair Services for Agilent HPLC, UHPLC, and GC Systems

Instrument Upgrades

Waters Global Services is committed to offering every opportunity for your instrument to benefit from continuing developments in new technology. Improvements in operation and reliability can be achieved by the addition of new upgrades, accessories, or system options, leading to increased productivity with added analytical capabilities and a reduction in the overall cost of ownership.

LC and MS Upgrade products are installed by specialist Waters field service engineers, who follow a specific service protocol that ensures the work is carried out to your full satisfaction.



LC Upgrades LC Upgrades Waters provides you with a range of LC instrument upgrades and trade in programs that give you access to the latest technologies. Upgrades improve your instrument’s analytical capabilities, increase its productivity and extend its lifetime.
MS Upgrades MS Upgrades Waters provides you with a selection of MS instrument hardware upgrades, conversion kits, and accessories based on the latest designs and technologies available. Upgrades can improve your instrument's serviceability as well as extending its lifetime
Ace Award Winner Since 2001 ACE Award Winner Since 2001

Waters earned the 2020 Achievement in Customer Excellence (ACE) Award in recognition of outstanding customer satisfaction, scoring at least 97 percent in every key satisfaction measurement.
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