Software Plans

Software Plans

Protect your software investment and stay up to date with the latest technologies with Waters Software Service Plans.

Protect your software investment and stay up to date with the latest technologies with Waters Software Service Plans.
Hands holding a tablet with a sense of files, applications and software

Ensuring your analytical data is of the highest quality at all times is no simple task. The right software plan can help you achieve consistency in results while realizing continually improved performance levels. Waters Software Plans are available for all Waters software products, and can help you meet financial requirements with fixed costs for easier budgeting and steep savings on annual plan renewals.

From a single workstation to an enterprise-level system, Waters has a plan to support your needs with:

  • Updates to the latest version of software with product enhancements for greater efficiency and productivity
  • Priority telephone support from knowledgeable technical professionals
  • Online access to customer-reported issues and email notifications by adding your support plan ID to your waters.com profile
  • Reduced training costs with course discounts
  • Exclusive access to tips, techniques, technical and release notes, service packs, and troubleshooting guides to get answers to your questions quickly

Empower Enterprise Software Critical Support Plan
Experience uninterrupted operation of your Empower Chromatography Data System (CDS) with updates, upgrades, and round-the-clock technical support with Waters Empower Enterprise Software Critical Support Plan.

Related

Empower Software Solutions
Analyze samples without downtime with Empower Software Solutions, which combines Waters industry-leading Empower Chromatography Data System (CDS) and Empower Lab Management System (LMS).

MassLynx Mass Spectrometry Software
Software for MS and MS/MS analysis. Easy-to-use instrument controls and software features simplify interaction with your MS system and improve laboratory productivity.

NuGenesis Software
Support the entire lab workflow from discovery to manufacturing with Waters NuGenesis Lab Management System, combining Empower SDMS, CDS, and Sample Management technologies.

waters_connect Software Solutions
waters_connect lab informatics software is a single platform for LC and LC-MS applications to streamline workflows, improve usability and compliance, and accelerate scientific and business outcomes.
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Maintaining accurate and reliable analytical data is crucial for any laboratory. Waters Software Plans help labs keep their software up to date, ensuring smooth operations, compliance with industry regulations, and improved efficiency. These plans provide access to regular software updates, which enhance performance, fix bugs, and improve security, helping labs avoid issues that arise from outdated software.

With a Waters Software Plan, users also gain priority access to technical support, allowing them to quickly resolve issues with the help of knowledgeable professionals. This minimizes downtime and ensures uninterrupted lab operations. Additionally, labs can take advantage of online self-service tools, where they can find troubleshooting guides, customer-reported issues, and important software updates.

Training is another key benefit, as Waters Software Plans offer discounts on educational courses, helping lab staff stay proficient with the latest software capabilities. Well-trained users can maximize efficiency, reduce errors, and fully utilize software features.

Beyond support and training, these plans also provide exclusive access to technical resources, including release notes, troubleshooting guides, service packs, and best practices. These materials help users quickly resolve common issues and improve overall lab productivity.

By investing in a Waters Software Plan, laboratories ensure their software is always current, well-supported, and optimized for peak performance. Whether for a single workstation or an enterprise-level system, these plans offer cost-effective solutions that enhance efficiency, reduce downtime, and maintain the highest quality of lab results.