Services
Waters Services provides laboratories with the critical support, expertise, and resources needed to maintain system performance, meet compliance expectations, and maximize operational efficiency—without exceeding budget constraints. Whether you are deploying a new instrument, upgrading your software, or migrating validated methods, Waters offers a comprehensive portfolio of services tailored to your scientific and operational goals.
Instrument Services ensure that your LC and LC-MS systems remain in peak working condition through expert maintenance, repair, and qualification support. Backed by decades of technical experience, Waters service teams deliver fast response times, consistent service quality, and the assurance that your equipment is operating within specification. From preventive maintenance to full system qualification, these services help reduce downtime and ensure reliable, reproducible results.
Software Services extends this commitment to your laboratory informatics. Whether you rely on Empower™, MassLynx™, or waters_connect™ platforms, Waters helps maintain your software's performance and integrity with services ranging from installation and configuration to compliance support and data migration. These services help labs keep pace with changing regulatory requirements and scientific needs while reducing the IT burden on internal teams.
For labs undergoing modernization or scaling operations, Analytical and Laboratory Services provide method transfer, method validation, and application consulting. These services help ensure that analytical methods and data remain reliable and compliant as your laboratory transitions to new LC or LC-MS technologies. Whether you're launching a new workflow or updating existing processes, Waters supports the transition with scientific and regulatory expertise.
Professional Services further strengthens your laboratory operations by supporting software qualification, regulatory compliance, and system validation. Designed to assist with 21 CFR Part 11, GxP, and global data integrity requirements, these services are critical for regulated environments seeking audit-ready systems and efficient documentation practices.
Waters also offers a variety of Payment Solutions through Waters Capital, helping laboratories access advanced analytical technologies while managing capital expenditures. Flexible leasing, financing, and technology refresh programs—such as FlexUP and Trade-In Programs—make it easier to update or replace aging systems in a cost-effective, predictable way.
For labs using legacy systems, Waters offers the FlexMETHODS Method Migration Service, enabling validated LC methods to be safely transferred to next-generation systems while preserving method integrity. This reduces risk, saves time, and ensures consistent analytical outcomes.
To provide long-term support and predictable budgeting, FlexCHOICE mySystem Coverage Solutions helps manage instrument performance, uptime, and service costs. These plans are especially beneficial for clinical and high-throughput labs that depend on continuous operation.
From routine maintenance to strategic modernization, Waters Services are designed to meet labs where they are—providing trusted, global support that aligns with technical challenges and business priorities. With Waters as your service partner, you gain access to expert resources, compliant-ready processes, and scalable support that keeps your science moving forward.
FAQs
What types of instruments and systems are covered by Waters Instrument Services?
Waters Instrument Services supports a wide range of laboratory systems, including liquid chromatography (LC), LC-MS, and hybrid analytical platforms. This includes systems such as ACQUITY™, Alliance™, and Xevo™ series instruments, along with associated components like detectors, sample managers, and pumps. Services encompass preventive maintenance, repair, performance verification, and regulatory qualification to ensure your instruments operate at peak performance. Waters also provides services for software platforms, ensuring seamless system integration and compliance.
What support options are available for legacy or aging instruments?
Waters offers several support options for legacy and aging laboratory systems to help extend performance and reduce unplanned downtime. Through FlexCHOICE mySystem Coverage Solutions, laboratories can choose a service plan that fits their usage patterns and budget while receiving expert maintenance and repair support. For systems approaching obsolescence, the FlexUP Technology Renewal Program and Trade-In Program offer cost-effective ways to refresh your technology. These programs allow you to upgrade to newer instruments or reclaim value through buyback options—all while minimizing disruption to your workflows. Waters also provides method migration services to help you transfer validated protocols to next-generation systems with confidence.
Are Waters Services available globally?
Yes, Waters Services are available worldwide through a comprehensive global support network. With service teams operating in over 100 countries, Waters provides on-site and remote assistance to laboratories in the pharmaceutical, environmental, food, clinical, and industrial sectors. Whether you're located in North America, Europe, Asia, or other regions, you have access to local experts, certified engineers, and application specialists who understand your technology and regulatory environment. Waters' global infrastructure ensures consistent service quality, rapid response times, and access to compliant-ready support wherever your lab is located.
