How can we help?
Product Support
Can't resolve it online?
If our self-service resources didn't solve your issue, you can open a request to work directly with our service team.
Discover Waters Support
Meet Your Waters Team
Customer Care Team
Get fast answers to questions about products, services, or your account.
“I’m here when you need me — just open a support request.”
Field Service Engineers
Expert support for keeping your systems running at their best.
“You’ll see me when your system needs installation, qualification, or repair.”
Application Scientist
Guides you with best practices and workflows.
"I create Application Notes for you to accelerate discovery with best practices.”
Training & Learning
Build expertise with hands-on and virtual learning options.
“You’ll see me when you’re ready to expand your expertise and boost productivity.”
Review Support Plans
- Hardware
- Software
FlexCHOICE Performance Maintenance
Superior maintenance care to ensure consistently peak performance
FlexCHOICE Service and Support
Predictable service repair costs to minimize downtime
FlexCHOICE Service and Support with Performance Maintenance
Comprehensive repair and maintenance to ensure peak performance and productivity
Empower Enterprise Software Critical Support Plan
Experience uninterrupted operation of your Empower Chromatography Data System (CDS) with updates, upgrades, and round-the-clock technical support with Waters Empower Enterprise Software Critical Support Plan.
Ways To Get Help
Knowledge Search
Find what you need in seconds — browse guides, videos, and manuals by product or serial number.
Expert Support
Need a human touch? Submit a request and we’ll connect you directly with the right expert.
The Waters Support Promise
Optimize ROI
Maximize the value of your lab
We’ll keep your instruments performing at their best so every minute (and dollar) counts.
Protect Compliance
Stay confident and compliant
Every qualification, service, and update is aligned with global standards.
Accelerate Discovery
Move from data to discovery faster
With proven methods and insights that help you achieve results sooner.
“The main difference, and what attracted me to work with Waters and buy again, was the customer service, the interaction, and their help in solving your problem.”
— Loïc Roux, Founder & Chief Technology Officer, OligoTune
