Empower Enterprise Software Critical Support Plan with 24x7x365 Coverage

Optimize your investment with cost-effective, around the clock software support

Your business depends on your enterprise software system to continue smooth day-to-day operations. And when it fails, it becomes critical to resolve issues quickly before severe disruption or downtime occurs. Waters Empower™ Software Support and Maintenance Plans offer comprehensive global, enterprise-wide support for your enterprise software systems. It provides unlimited technical support, including access to the 24x7x365 support center for critical issues, software maintenance, updates and upgrades to help increase business value, reduce cost, and protect your investment in Waters’ Empower Enterprise Software.

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Overview

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Speed up issue resolution with 24x7x365 accessibility and expert support

Extended critical support coverage provides you with 24 hours a day, 7 days a week, 365 days year support for your most difficult issues within your Empower Enterprise infrastructure, ensuring that your business network operation is always up and running. To complement your in-house resources, our experts are available to support you remotely for a quick resolution, providing you with better protection against potentially expensive disruptions that could otherwise affect your business success.

Comprehensive support anytime you need it

As an extension to your existing Waters Software Support and Maintenance Plan, you’ll receive all your existing plan benefits PLUS the assurance that our knowledgeable technical support team is standing by to help. You can experience greater cost-efficiency, faster problem resolution times, and higher level of availability through Waters’ expert-level resources.

Empower support plan features and benefits

Product Upgrades Released During Coverage Period - Keep your product up-to-date and lower your total cost of operations. Exclusive access to service release downloads through the Waters Support Center.
Software Qualification Option - Assists you in meeting regulatory compliance requirements for your data system.
Unlimited Email Support - Waters iRequest is a convenient online support request system for you to submit questions via email.
Online Access to Self-Service Support Information - Technical notes, release notes, user manuals and known software issues help you get answers to your questions quickly.
Access to Waters Informatics Online Community Forum - Share and interact with peers and Waters software experts worldwide in dynamic discussions.
Discounts on Waters Educational and Professional Services - Reduce costs while keeping your staff trained on Waters software programs.
Priority Access Telephone Technical Support. Available standard hours (8 a.m.-5 p.m.) or round-the-clock phone support, 24x7x365 - Increase your efficiency and productivity with knowledgeable technical support experts available to support you remotely for a quick resolution to any problem.

More information

Have questions or want to request a quote for Empower Enterprise Critical Support extended coverage?
Submit your request and a Waters Expert will contact you!

Plan Exclusions:

Instrumentation service
Third party computer software, operating systems, hardware, and peripherals
Supplies or consumables
Software methods or procedures for performance verification, calibration or qualification
Onsite support and upgrade installation services

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