Customer Success Tools
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Knowledge Base
Obtain quick answers to your troubleshooting questions. Access support articles on Waters Instrumentation, Informatics, and Chemistry.
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iRequest Technical Support
Request Technical Support for your Waters instruments and software. iRequest is a free and secure web service that allows you to obtain quick answers from our online Knowledge Base, request support and service for Waters Instruments and Software, or schedule a planned service activity.
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eLearning Courses
Learn anytime, anywhere, and at your own pace with self-paced eLearning Courses.
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Customer Education
Waters Educational Services team is the leading training organization empowering scientists to maximize their skills in UPLC, HPLC, LC/MS, and Data Management.
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Application Notes
View our online digital library of Application Notes for advanced analytical technologies including chromatography, mass spectrometry, columns and sample preparation, and data management software, demonstrating impactful scientific and operational benefits.
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How-To Video Library
View/download the latest product how-to videos.
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Graphical Parts Locator
Identify and order parts using an interactive graphical navigator. Access maintenance procedures and reference documents.
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Waters Online Toolbox
Collection of wizards to help pick the correct chemistry consumables to meet your separation requirements, including vials, plates, filters, column selectivity charts, and more.
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Support for TA Instruments Customers
TA Instruments help customers achieve maximum benefit from their instrumentation through Field Service Representatives, In-House Service Specialists, and Applications Specialists. Access service support, application support, software downloads, and more.
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