Your business depends on your enterprise software system to continue smooth day-to-day operations. And when it fails, it becomes critical to resolve issues quickly before severe disruption or downtime occurs. Waters Empower™ Software Support and Maintenance Plans offer comprehensive global, enterprise-wide support for your enterprise software systems. It provides unlimited technical support, including access to the 24x7x365 support center for critical issues, software maintenance, updates and upgrades to help increase business value, reduce cost, and protect your investment in Waters’ Empower Enterprise Software.
Speed up issue resolution with 24x7x365 accessibility and expert support
Extended critical support coverage provides you with 24 hours a day, 7 days a week, 365 days year support for your most difficult issues within your Empower Enterprise infrastructure, ensuring that your business network operation is always up and running. To complement your in-house resources, our experts are available to support you remotely for a quick resolution, providing you with better protection against potentially expensive disruptions that could otherwise affect your business success.
As an extension to your existing Waters Software Support and Maintenance Plan, you’ll receive all your existing plan benefits PLUS the assurance that our knowledgeable technical support team is standing by to help. You can experience greater cost-efficiency, faster problem resolution times, and higher level of availability through Waters’ expert-level resources.
Do you have questions and would like more information concerning Critical Support extended coverage?
Submit your request and a Waters Expert will contact you!