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Instrument Services

Be Assured. Choose Waters Global Services

Waters Global Services focuses on optimizing Waters products with superior service, support, training, upgrades, and Waters Quality Parts®.

Only the Waters Service team has the most in-depth and up-to-date knowledge of the advanced science and technologies that provide the foundation for Waters systems. This knowledge enables Waters to maximize system uptime, increase laboratory productivity, and help you meet stringent compliance requirements.

With more than 94 offices in 50 countries, Waters maintains a strong global presence. Whether your company is a single-location lab or a large multinational organization, Waters Global Services provides you with the expertise and responsiveness you need.


Waters offers a range of service plans that meet your needs and provide lowest cost-of-ownership. Only Waters can provide the quality of support that ensures that your Waters system will operate with optimum productivity and meet compliance requirements.
Connection INSIGHT Remote Services offer remote, proactive support to maximize instrument availability and minimize downtime costs.
Waters Compliance Services help you achieve and maintain the regulatory compliance of your LC and MS instruments and software.
Waters gives you unprecedented visibility into the utilization, efficiency, and financial implications of your laboratory’s instruments and people.
Addresses immediate and future service issues on Waters instrumentation to maximize system productivity and uptime.
Highly trained Waters service engineers can bring your Waters systems back to peak performance should a performance issue occur.
Waters helps organizations grow by managing the challenging process of moving laboratory instruments – from relocation assessment and packaging, to recommissioning your instrument at its new site.

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