Instrument Services and Support

Providing Optimum Productivity in Your Laboratory

Waters offers an extensive portfolio of instrument services and support that provide quality, knowledge and reliability for optimum productivity in your laboratory.

Our offerings help maintain system peak performance, minimize down time, address scientific application challenges and support stringent compliance requirements. As your services and support provider, we are committed to the success of your laboratory and business.

Our quality support services ensure your success wherever your laboratory is located in the world.


Analytical Services As you transition into new technologies, instrument methods and data must also transfer and be validated to remain compliant. Waters is here as a partner to assist with method transfers and data migration.
Instrument Service Plans Waters offers a range of service plans that meet your needs and protect your investment. Only Waters can provide the quality of support that ensures that your Waters system will operate with optimum productivity and meet compliance requirements.
Instrument Upgrades Waters provides you with a range of LC and MS instrument upgrades that give you access to the latest technologies. Upgrades improve your instrument’s control and data acquisition functions, increase its productivity, and extend its lifetime.
Laboratory Analytics Monitoring instrument performance to minimize downtime is no longer all you need to stay competitive. Utilizing Empower Software, a suite of tools and services are available to optimize laboratory resources for increased productivity and cost savings.
Qualification/Compliance Services High quality compliance tools and services that provide a comprehensive approach you can deploy globally, ensuring the integrity, accuracy, and authenticity of your laboratory results for your UPLC, UHPLC, HPLC, GC, GC-MS, and LC-MS Systems.
Spare Parts Identify and order parts using an interactive graphical navigator. Drill-down to exploded views that clearly illustrate components of interest. Access alternate views, video clips, and troubleshooting.
System Implementation Waters Global Services focuses on optimizing Waters products with superior service, support, upgrades, training, and Waters Quality Parts.

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Ace Award Winner Since 2001 ACE Award Winner Since 2001