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Quality

Mission Statement

Customer success is our mission. Waters creates business advantages for laboratory-dependent organizations by delivering practical and sustainable scientific innovation to enable significant advancements in such areas as healthcare delivery, environmental management, food safety, and water quality worldwide.

Bringing keen understanding and deep experience to those responsible for laboratory infrastructure and performance, Waters helps customers make profound discoveries, optimize lab operations, deliver product performance, and ensure regulatory compliance.

Pioneering a connected portfolio of separation and analytical science, laboratory informatics, and mass spectrometry, Waters’ technology breakthroughs and laboratory solutions provide an enduring platform for customer success.

Quality Policy

Waters strives to provide innovative technological solutions, products, and services to our customers by attaining a keen understanding of their needs and requirements.

Our quality systems are designed to have a meaningful impact on our business while meeting Statutory and Regulatory requirements.

Quality is the responsibility of every employee within the Waters organization. We demonstrate our commitment to quality by monitoring and maintaining the effectiveness of our quality systems through business process metrics and by fostering an environment of continuous improvement throughout all levels of the organization.

Waters Quality Management System Overview

If you have questions regarding the Waters Quality Management System, please reference the following documents: