Instrument Services

Be Assured. Choose Waters Global Services

Waters Global Services focuses on optimizing Waters products with superior service, support, training, upgrades, and Waters Quality Parts®.

Only the Waters Service team has the most in-depth and up-to-date knowledge of the advanced science and technologies that provide the foundation for Waters systems. This knowledge enables Waters to maximize system uptime, increase laboratory productivity, and help you meet stringent compliance requirements.

With more than 94 offices in 50 countries, Waters maintains a strong global presence. Whether your company is a single-location lab or a large multinational organization, Waters Global Services provides you with the expertise and responsiveness you need.


Service Plans Service Plans Waters offers a range of service plans that meet your needs and provide lowest cost-of-ownership. Only Waters can provide the quality of support that ensures that your Waters system will operate with optimum productivity and meet compliance requirements.
Connections INSIGHT Remote Services Remote Services Connections INSIGHT Remote Services provide proactive support to help you maximize instrument availability and minimize downtime costs.
Asset Management Waters gives you unprecedented visibility into the utilization, efficiency, and financial implications of your laboratory’s instruments and people.
Performance Maintenance Addresses immediate and future service issues on Waters instrumentation to maximize system productivity and uptime.
Time & Material Highly trained Waters service engineers can bring your Waters systems back to peak performance should a performance issue occur.
Relocation Services Waters helps organizations grow by managing the challenging process of moving laboratory instruments – from relocation assessment and packaging, to recommissioning your instrument at its new site.