Spare Parts

Instrument Upgrades

Instrument Services and Support

System Implementation

Software Services and Support

Professional Services

iRequest Technical Service / Support

For Waters LC, MS instruments, Empower & MassLynx Software. (Requires instrument serial number or support Plan ID.)

For maintenance, repair, qualification, and relocation. (Requires instrument serial number or support Plan ID.)

Based on your group size, budget and schedule. (Requires login to

With iRequest, Waters online service request system, you can:

  • Submit service requests quickly and easily 24/7*
  • Provide detailed information about your issue either during or after submission
  • Instantly receive e-mail notifications when your request is created
  • Keep track of all correspondence regarding your requests
  • Improve your communication with Waters Service, Support, and Training teams

Once your iRequest is submitted, our phone, service, or training team will contact you to quickly address your needs. For emergency support requests, please contact your local service representative.

* In areas managed by authorized distributors, iRequest may not be available. Please contact your local distributor for more information.